How are you sharing your news and successes?

How often do you review and analyze your data?

What stories are you telling?

Where do you learn about industry trends? Do you share your responses or thoughts on those with your audience?

Do you have consistency in your brand ‘voice’?

Do you offer a loyalty program or discount?

How do you make your brand or business relatable to your customers and clients?

Do you use any tools for social listening?

What are some ways that you allow people to get to know you personally through your marketing?

How do you get feedback from your customers?